At Rabroz Group, we strive to provide excellent service and ensure customer satisfaction. We understand that circumstances may change, and sometimes our customers may need to cancel their plan or request a refund. To address such situations, we have established the following refund and cancellation policy:

Refund Eligibility:

Customers are eligible for a refund if the following conditions are met:

a. The request for a refund is made within 7 days of the plan purchase date.

b. No plan benefits have been used by the customer during the plan period.

Refund Process:

To request a refund, customers must contact our customer service department via phone within the specified 7-day period. Our dedicated representatives will guide you through the process and assist you with any queries you may have. Customers can contact our customer service department for assistance in initiating the cancellation process.

Refund Amount:

Upon verification of eligibility, the refund amount will be determined based on the amount paid by the customer, less any applicable administrative fees or charges. These charges may vary depending on the specific plan and individual circumstances.

Refund Timeline:

We strive to process refunds in a timely manner. Once the refund request is received and approved, the refund will be issued using the original payment method, or an alternative method agreed upon by the customer and Rabroz Group. The timeline for the refund to be credited back to the customer's account may vary depending on the payment provider and other factors beyond our control.

Plan Termination:

In case of a refund or cancellation, the plan will be considered terminated. Any benefits, coverage, or services associated with the plan will cease to be applicable.

Exclusions:

Please note that this refund and cancellation policy applies only to eligible policies as mentioned in point 1. Plans that have benefits filed within the specified 7-day period or plans that do not meet the eligibility criteria will not be eligible for a refund or cancellation.

Modification and Updates:

Rabroz Group reserves the right to modify or update this refund and cancellation policy at any time, without prior notice. It is the customer's responsibility to review the most recent version of the plan available on our website or contact our customer service department for any updates or changes.

Customer Responsibilities:

We encourage all our customers to carefully review the plan terms and conditions before purchasing any product. It is the customer's responsibility to provide accurate information during the plan application process. Any misrepresentation or omission of relevant details may affect the eligibility for a refund or cancellation.

Responsibilities

By using the Website or Services, the Clients acknowledge and agree that they are solely responsible for:

Obtaining and maintaining all computer hardware, software and communications equipment needed to access the Website, Software or Services, and for paying all access charges (e.g. ISP, telecommunications) incurred during use;

Payment of the fee for all requested Services in full;

Abiding by these Terms and ensuring that all of the Client´s authorized users abide by these Terms;

For all Content that the Clients generate or make available while using the Services as described below.

Content Provided to Rabroz Group

Rabroz Group does not claim ownership of, verify or control over the Content generated, provided or otherwise submitted by the Clients to Rabroz Group in the course of using the Website, Software and Services. The Clients and other users are solely responsible for all Content they generate and submit to Rabroz Group and Rabroz Group accepts no liability whatsoever for such content. Rabroz Group uses such Content to provide the Services only.

By providing their Content to Rabroz Group, the Clients grant Rabroz Group a world-wide, royalty free, non-exclusive license to copy, distribute, transmit, display, reproduce, edit, translate, perform and reformat Content in order to provide the Services.

Rabroz Group reserves the right at its sole discretion to remove, screen or edit without notice any Content at any time and for any reason.

By using the Services you agree not to generate any Content that is offensive, threatening, promotes violence, promotes any illegal activity, is obscene, defaming, pornographic or otherwise harmful, represents unauthorized copies or distributions of copyrighted work or other intellectual property or is contrary to law or otherwise objectionable.

Rabroz Group has the right to disclose your identity to legal institutions.

Rabroz Group will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you on the Website.

Rabroz Group has the right to remove any posting you make on the Website if, in its opinion, your post does not comply with the content standards set out in these Terms.

Rabroz Group applies retention periods for the Content submitted by the Clients as stipulated in clause 7 of the Privacy Policy.

No Unlawful or Prohibited Use

You must abide by these Terms and expressly agree that you will not use the Website, Software or Services to do any of the following which is strictly prohibited:

Engage in inappropriate behaviour, including:

Use the Website, Software or Services in any way that breaches any applicable local, national or international laws or regulations;

Harass, abuse, stalk, threaten, defame, or otherwise infringe or violate the rights of others (including privacy, publicity and proprietary rights).

Misrepresent your identity or impersonate any person or entity, including, but not limited to, any Rabroz Group personnel;

Engage in unlawful, fraudulent, misleading or deceptive business practices;

Send harmful Content, including to minors, in any way;

Send Content that may be deemed as unsolicited or unauthorized advertising, promotion, junk mail, spam, pyramid schemes, chain letters or any other form of solicitation or fail to comply with applicable privacy and communications laws;

Send Content as a commercial message without the required prior opt-in and a clear opt-out mechanism;

Send advertising messages, without the recipient requesting them and/or which do not comply with the applicable laws on mobile and direct marketing;

Cause damage or disruption, including:

Introduce or attempt to introduce viruses or any other harmful computer code, files or programs that interrupt, destroy or limit the functionality of the Website, Software or Services;

Attempt to hack into, damage, disable, overburden, or impair Rabroz Group´s servers or networks or disrupt, disable or otherwise impair the proper working of the Website, Software or Services, including but not limited to any acts of reprogramming, decoding and tampering;

Engage in any activity that shall cause or encourage damage or harm of any kind against Rabroz Group, or any group or individual;

Change, edit, translate, adapt, disassemble, decompile or reverse engineer any software programs or scripts used by Rabroz Group in connection with the Website, Software or Services;

In any way diminish the quality of, interfere with the performance of, or impair the functionality of, the Website or Services;

Fail to comply with or disobey any requirements, procedures, policies or regulations of Rabroz Group related to the Website, Software or Services;

Gain unauthorised access, including:

Attempt to gain unauthorized access to the Rabroz Group computer network or to any user’s accounts;

Use technology or other means to access unauthorized content or non-public spaces including without limitation, the use of “bots,” “spiders,” or “crawlers”;

Conducting of unlawful and criminal behaviour, including:

Engage in conduct that would constitute a criminal offence, or encouraging others to engage in such conduct or that would violate applicable laws and regulations;

Use of the Website, Software or Services in any way that constitutes or violates any law or regulation, and you specifically agree to comply with all applicable laws regarding the transmission of data from the jurisdiction, which governs your activities;

Misuse of the Website, Software or Service for illegal or unauthorized purposes.

You are responsible for configuring your information technology, computer programmes and platform in order to access the Website, Software and Services. You must use virus protection software.

You must not misuse the Website, Software and Services by knowingly introducing viruses, trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, Software or Services, the server on which the Website and Software are stored or any server, computer or database connected to the Website and Software. You must not attack the Website and Software via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence. Rabroz Group will immediately report any such breach to the relevant law enforcement authorities and disclose your identity to them, if known to Rabroz Group. In the event of such a breach, your right to use the Website, Software or Services will cease immediately.

When a breach of any provision of this clause 9 or any other provision in these Terms has occurred, Rabroz Group may take any such action as it deems appropriate.

Failure to comply with these Terms constitutes a material breach of terms upon which you are permitted to use the Website, Software and Services, and may result Rabroz Group taking all or any of the following actions:

Immediate, temporary or permanent withdrawal of your right to use the Website, Software and Services;

Immediate, temporary or permanent removal of any posting or material uploaded/transmitted by you via the Website, Software or Services;

Issue of a warning to you;

Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

Further legal action against you;

Disclosure of such information to the law enforcement authorities as Rabroz Group reasonably feels is necessary.

Rabroz Group excludes liability for actions taken in response to breach of these Terms. The responses described in these Terms are not limited, and Rabroz Group may take any other action that it reasonably deems appropriate.